FAQ and support

Go to "Me → Get verified" and take a selfie doing the pose shown on screen. Our review team compares it with your profile photos, and if it's you, you get the blue check.

Usually within 24 hours. You can see the result on the "Me" tab.

Common reasons: the pose didn't match, your face was covered or too dark, your profile photos don't clearly show your face, or the photos aren't you. Fix it and try again.

No. It's only used by our review team, never shown on your profile, and deleted after a set period. See our Privacy Policy.

Subscriptions are billed by Apple or Google, so you cancel in the store:

• iPhone: Settings → your name → Subscriptions → Honiee → Cancel
• Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Honiee → Cancel

You keep premium until the end of the period you've paid for. Deleting the app does not cancel your subscription.

Your first subscription comes with a one-month free trial. Unless you cancel at least 24 hours before it ends, you'll be charged automatically. Cancel early if you don't want to continue.

Sign in to the store with the same Apple ID or Google account, then tap "Restore purchases" on the "Me" tab or the subscription screen in Honiee.

Payments are handled by Apple or Google, so refunds are requested from them:

• Apple: reportaproblem.apple.com
• Google Play: refund help

You can report from their profile, your chat, a post, or a city chat message. Just pick a reason and send. Once blocked, they can't see you or message you.

We review it within 24 hours. Content that breaks the rules is removed, and the person is warned or banned. They won't know who reported them.

If you're in immediate danger, call 110 (police) first.

In the app, go to "Me → Delete account". If you can't open the app, see our account deletion page. If you're subscribed, cancel in the store first.

Yes. Email us at the address below with your sign-in method and display name, and we'll take another look.